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FREQUENTLY ASKED QUESTIONS

Infilaser Technology

IPL (Intense Pulsed Light) is a non-invasive form of light therapy used for various dermatological procedures including long-term/ permanent hair removal. The device emits a broad spectrum of light which is absorbed by the pigment melanin located in the hair follicle. When the pigment in the hair follicle absorbs the IPL light, the light energy is converted into heat, resulting in thermal damage to the hair follicle. This results in delayed regrowth of the hair or permanent destruction of the hair follicle. Treated hairs naturally fall out over the course of a few weeks. 

Infilaser TechnologyOur device is built with advanced features that other devices won’t have:
• LED Display Screen to visibly view the device settings
• Latest clinical grade technology
• Skin Rejuvenation Setting, which improves collagen production,skin tone & texture, acne scars, skin redness, spider veins, hyperpigmentation, etc.
• 3.5cm large treatment window
• Maximum energy output of 15j for stronger and more effective treatments
• Wavelength spectrum of 550-1200nm which ensures entire hair follicle is treated
• Built in Integrated Safety Sensor to prevent unintentional flashing
• Glide and Auto Flash Mode for treating large areas fast
• 8 Adjustable Light Settings to suite different skin tones 

Infilaser Usage

Use infilaser once per week, for your first 4-5 treatments. Once the 4 to 5 treatments are completed, we recommend touch ups every 2nd week. 

No, infilaser will not work over tattoos. You should never IPL over tattoos. However, going around tattoos to treat an area is fine. 

No, it isn't necessary to wear eye protection while using our handset. Infilaser is fitted with a sensor and will never pulse unless the entire flash window is pressed against your skin. This is to protect your eyes from the bright light produced from the handset. That being said you should never try and look directly into the light as it flashes. 

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes). 

Yes, you should shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be in tact for IPL to be effective. This means no waxing, plucking, threading, epilating etc. 

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment. 

No. Infilaser is a once-off purchase. There is absolutely no need for replacements or refills. The lamp has 600,000 flashes which will last for a minumum of 15 yrs 

Infilaser is suitable for all but the darkest skin tones. This is because the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair 

Infilaser handset have over 600,000 flashes, which will last well over 15 years if used as directed. The device comes with a 5-year warranty and a 90-day money-back guarantee. 

Money Back Guarantee And Warranty

Not happy? Not a problem! We are proud to offer a risk-free 90 day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund! 

The Lumilia Handset comes with a 5 year warranty so if your device stops flashing, we will replace the device for you free of charge. Please visit our Guarantee and Warranty page for terms and conditions. 

Shipping And Processing

Processing time is very quick. We process orders within 1 hour. All orders are then dispatched within 2 hours from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. 

Shipping times vary depending on location, but allow 6-9 business days for your order to arrive.

For more details about shipping times: Click Here 

We offer EXPRESS shipping FREE of charge 

We will send you a tracking details to your email within 24 to 48 hrs of your order date. 

The user manual comes in many lauguages including German